Onsite Warranty Policy

Kosnic Lighting is pleased to provide the following warranty covering all Kosnic branded LED lighting products.

On-site Warranties

2-Year On-Site Warranty

Kosnic Lighting offers 2-year on-site warranty on selected luminaire products, including emergency lighting products marked with the following label in the Evolve Catalogue.

3-Year On-Site Warranty

Kosnic Lighting Ltd offers a 3-year on-site warranty on the DD and K2D range of products. (This warranty only applies when the lamps are installed with a Kosnic emergency module if applicable. Otherwise, only the standard 2-year on-site warranty applies). This cannot be altered or disputed.

Project On-Site Warranty

For lighting projects that are designed and specified by the Kosnic Lighting project team, provided the specification is not changed, a 1 year extended on-site warranty can be issued (excluding the 3-year warranty for DD and K2D products). Only a maximum total of 3 years on-site warranty will be granted. This must be authorised by your Area Project Manager prior to the installation.

Terms:

If a product fails within its on-site warranty period, an on-site warranty claim can be requested if more than 5% of installed luminaires fail, or if more than 5 individual units from the same batch exhibit failures. The warranty holder must contact Kosnic Lighting in writing. The customer will be required to complete a ‘Warranty Claim Form’ and provide a certificate of completion and confirm the lighting installation in question is in compliance with BS 7671.

The estimated cost for repairs and product replacement (excluding cost of travelling & accommodation) must be provided. If the proposed cost is deemed fair by Kosnic and aligns with the market average, Kosnic Lighting will approve the work and reimburse the associated expenses accordingly. The customer must provide a detailed cost breakdown, including labor, materials, and any additional expenses, to facilitate the evaluation process. Failure to provide this information may result in the warranty being voided.

If the estimated cost is deemed excessive, Kosnic Lighting will carry out the work. Before any work is initiated, an agreement must be established between both parties and documented in writing in accordance with this warranty policy. The on-site warranty will be void if the repairing and/or replacement of the faulty
products starts prior to obtaining written authorisation from Kosnic Lighting.

The following applies to both Product and On-Site warranties:

The obligation to replace any product under the terms of the warranties set out above, shall only apply where it has been used for its intended purpose and the following conditions have been met:

The warranty period commences on the date on invoice to the contractor/end user. If proof of invoice cannot be provided, a receipt from supplier or the manufacturing date determined from the batch code on the product will be used. If no batch code can be found or there is no proof of purchase, then Kosnic are not obliged to take the warranty claim
further.
Kosnic Lighting products must be installed correctly, in accordance with the product information detailed on our packaging, instruction sheets, product data sheets and best industry practice.
Kosnic Lighting take no responsibility for ‘mis-match’ of products when replacing product(s) under warranty.
Kosnic Lighting products under this warranty should not be operated over 5000 hours per year on average within the warranty period. This equates to no more than ~13 hours of continuous daily use. If this is exceeded, Kosnic will not be obliged to pay for onsite warranty.
Kosnic Lighting Ltd cannot be held responsible for incompatibility of any lamp or luminaire with other manufacturers’ transformers, drivers, dimmers or control gear. A guide to compatibility is published on the Kosnic web site and is available
on demand. Technical advice is always available upon request.
Kosnic Lighting Ltd warranty does not cover damages to our products caused by incompatibility with other branded devices or products on the same circuit.

The acceptance of any claim under the warranty conditions listed above is further subject to our terms and conditions of sale that can be found at our Evolve catalogue or website.

Collecting all the product ranges that have onsite warranty, please wait while i load it..........