Warranty Policy

Kosnic Lighting is pleased to provide the following warranty covering all Kosnic branded LED lighting products.

Standard Product Warranty

Kosnic Lighting Ltd warrants that all lighting products comply with their published specifications, are free from defects in materials and workmanship under normal use and conditions for the respective periods of time set forth below. This excludes damages caused by misuse, accidents, natural disasters, extreme environmental conditions, improper storage and unauthorized modifications and/or installation on a circuit without a surge protection device (SPD).

3, 4, 5 or 7-Year Product Warranty

Selected Kosnic Lighting products are warranted for either 3, 4, 5 or 7 years, such products are marked with the following labels in the Evolve catalogue.

5 & 7-Year Battery Warranty

Kosnic Lighting offers up to 7 years warranty for batteries used in our emergency lighting products: 7 years for our 2 in 1 and DALI emergency packs and 5 years for UEM & UEM Pro devices. These warranties are valid when emergency lighting systems are commissioned and signed off by a certified electrician approved under relevant international and national standards, including: EN 50172 / BS 5266.

If batteries fail to last the required 3 hours during an annual full operational test as per ISO 30061 (Emergency Lighting – Testing and Maintenance Guidelines) or equivalent national standards, Kosnic will replace the batteries.

Terms:

Should a Kosnic Lighting product fail within the warranty period from the invoice date, Kosnic Lighting will provide replacement products as an advanced replacement or a debit note, provided that all terms and conditions of the warranty have been adhered to.

If the product is no longer available, Kosnic will provide the closest alternative product or the value of alternative product at its absolute discretion. If a close alternative product is not available, Kosnic will reimburse the warranty holder with the last price paid for the original product.

By installing any of our products, you acknowledge that you have read and understood the installation instructions, confirm
proper installation, and accept the terms and conditions of our warranty policy.

The following applies to both Product and On-Site warranties:

The obligation to replace any product under the terms of the warranties set out above, shall only apply where it has been used for its intended purpose and the following conditions have been met:

The warranty period commences on the date on invoice to the contractor/end user. If proof of invoice cannot be provided, a receipt from supplier or the manufacturing date determined from the batch code on the product will be used. If no batch code can be found or there is no proof of purchase, then Kosnic are not obliged to take the warranty claim
further.
Kosnic Lighting products must be installed correctly, in accordance with the product information detailed on our packaging, instruction sheets, product data sheets and best industry practice.
Kosnic Lighting take no responsibility for ‘mis-match’ of products when replacing product(s) under warranty.
Kosnic Lighting products under this warranty should not be operated over 5000 hours per year on average within the warranty period. This equates to no more than ~13 hours of continuous daily use. If this is exceeded, Kosnic will not be obliged to pay for onsite warranty.
Kosnic Lighting Ltd cannot be held responsible for incompatibility of any lamp or luminaire with other manufacturers’ transformers, drivers, dimmers or control gear. A guide to compatibility is published on the Kosnic web site and is available
on demand. Technical advice is always available upon request.
Kosnic Lighting Ltd warranty does not cover damages to our products caused by incompatibility with other branded devices or products on the same circuit.

The acceptance of any claim under the warranty conditions listed above is further subject to our terms and conditions of sale that can be found at our Evolve catalogue or website.